Blizzard Support FAQ и ваши технические проблемы

[healms]

  лог

2020-05-24 19:54:45.227: Logging Unity output to: Logs/hearthstone_2020_05_24_19_54_45.log
2020-05-24 19:54:45.246: Command Line: 
2020-05-24 19:54:45.296: [Downloader] Try to delete the old asset bundles
2020-05-24 19:54:45.996: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-29.unity3d, 42481770
2020-05-24 19:54:46.019: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-16.unity3d, 56071689
2020-05-24 19:54:46.033: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-17.unity3d, 55982168
2020-05-24 19:54:46.048: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-19.unity3d, 56110783
2020-05-24 19:54:46.075: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-15.unity3d, 56339518
2020-05-24 19:54:46.154: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-3.unity3d, 91119115
2020-05-24 19:54:46.182: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-22.unity3d, 35582875
2020-05-24 19:54:46.474: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-23.unity3d, 27941402
2020-05-24 19:54:46.515: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-27.unity3d, 46421502
2020-05-24 19:54:46.521: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-4.unity3d, 68453630
2020-05-24 19:54:46.560: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-25.unity3d, 42271666
2020-05-24 19:54:46.563: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-26.unity3d, 46398602
2020-05-24 19:54:46.570: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-28.unity3d, 41412314
2020-05-24 19:54:46.574: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-24.unity3d, 52549379
2020-05-24 19:54:46.577: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-11.unity3d, 86803054
2020-05-24 19:54:46.608: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-7.unity3d, 69067551
2020-05-24 19:54:46.630: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-20.unity3d, 37292755
2020-05-24 19:54:46.633: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-21.unity3d, 51930962
2020-05-24 19:54:46.636: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-0.unity3d, 40853172
2020-05-24 19:54:46.703: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-1.unity3d, 46316323
2020-05-24 19:54:46.749: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-6.unity3d, 64385626
2020-05-24 19:54:46.773: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundspell_base_global-0.unity3d, 86295269
2020-05-24 19:54:46.779: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-9.unity3d, 68090643
2020-05-24 19:54:46.803: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-8.unity3d, 79174504
2020-05-24 19:54:46.825: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-2.unity3d, 61307360
2020-05-24 19:54:46.836: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_naxa_global-0.unity3d, 90727
2020-05-24 19:54:46.838: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-14.unity3d, 83481551
2020-05-24 19:54:46.859: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_loea_global-0.unity3d, 1318184
2020-05-24 19:54:46.861: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_loea_kara_global-0.unity3d, 2618
2020-05-24 19:54:46.861: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-5.unity3d, 80592473
2020-05-24 19:54:46.879: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_naxa_loea_global-0.unity3d, 24224
2020-05-24 19:54:46.881: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_kara_global-0.unity3d, 130712
2020-05-24 19:54:46.883: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_icca_global-0.unity3d, 3246737
2020-05-24 19:54:46.886: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_bota_global-0.unity3d, 750473
2020-05-24 19:54:46.890: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_brma_global-0.unity3d, 51391
2020-05-24 19:54:46.892: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_drga_global-0.unity3d, 258685
2020-05-24 19:54:46.898: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-13.unity3d, 79701169
2020-05-24 19:54:46.920: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-12.unity3d, 67614277
2020-05-24 19:54:46.942: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-10.unity3d, 75469678
2020-05-24 19:54:46.968: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/portpremium_base_global-0.unity3d, 70384455
2020-05-24 19:54:46.982: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/playsounds_base_global-0.unity3d, 16127395
2020-05-24 19:54:46.985: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundotherminion_base_global-0.unity3d, 46410592
2020-05-24 19:54:46.995: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_base_global-0.unity3d, 20661698
2020-05-24 19:54:46.998: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundlegend_base_global-0.unity3d, 67449760
2020-05-24 19:54:47.000: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/portpremium_base_global-1.unity3d, 78451623
2020-05-24 19:54:47.018: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/portpremium_base_global-2.unity3d, 77680221
2020-05-24 19:54:47.035: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/portpremium_base_global-3.unity3d, 4196332
2020-05-24 19:54:47.038: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_global-18.unity3d, 55855755
2020-05-24 19:54:47.039: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/musicexpansion_base_global-0.unity3d, 86503081
2020-05-24 19:54:47.040: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/fonts_base_global-0.unity3d, 2137
2020-05-24 19:54:47.040: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/fonts_base_ruru-0.unity3d, 265837
2020-05-24 19:54:47.041: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_naxa_brma_loea_global-0.unity3d, 4121
2020-05-24 19:54:47.041: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_brma_loea_global-0.unity3d, 3602
2020-05-24 19:54:47.042: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_brma_global-0.unity3d, 173191
2020-05-24 19:54:47.042: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_icca_loea_global-0.unity3d, 1226340
2020-05-24 19:54:47.043: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundspell_icca_loea_global-0.unity3d, 20406
2020-05-24 19:54:47.044: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_drga_icca_loea_global-0.unity3d, 109442
2020-05-24 19:54:47.044: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_loea_global-0.unity3d, 157609
2020-05-24 19:54:47.045: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_icca_kara_global-0.unity3d, 3961
2020-05-24 19:54:47.045: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_kara_global-0.unity3d, 144955
2020-05-24 19:54:47.046: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundspell_kara_global-0.unity3d, 182639
2020-05-24 19:54:47.047: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundspell_icca_global-0.unity3d, 295265
2020-05-24 19:54:47.047: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_icca_global-0.unity3d, 67951
2020-05-24 19:54:47.048: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_loota_global-0.unity3d, 302512
2020-05-24 19:54:47.051: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_loota_global-0.unity3d, 1249595
2020-05-24 19:54:47.051: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_gila_global-0.unity3d, 140825
2020-05-24 19:54:47.056: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_gila_global-0.unity3d, 2058660
2020-05-24 19:54:47.057: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_trla_global-0.unity3d, 80342
2020-05-24 19:54:47.059: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_dala_trla_global-0.unity3d, 3651
2020-05-24 19:54:47.060: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_dala_global-0.unity3d, 566113
2020-05-24 19:54:47.071: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_dala_global-0.unity3d, 1057503
2020-05-24 19:54:47.072: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_ulda_global-0.unity3d, 765924
2020-05-24 19:54:47.083: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_ulda_global-0.unity3d, 2104301
2020-05-24 19:54:47.084: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_drga_global-0.unity3d, 246872
2020-05-24 19:54:47.084: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_naxa_global-0.unity3d, 473629
2020-05-24 19:54:47.085: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/musicexpansion_base_global-2.unity3d, 88730166
2020-05-24 19:54:47.085: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/heromusic_base_global-0.unity3d, 38628979
2020-05-24 19:54:47.086: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/musicexpansion_base_global-1.unity3d, 88799840
2020-05-24 19:54:47.087: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/musicexpansion_base_global-3.unity3d, 29953509
2020-05-24 19:54:47.087: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundotherminion_base_ruru-0.unity3d, 90213847
2020-05-24 19:54:47.101: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/initial_base_ruru-0.unity3d, 30572362
2020-05-24 19:54:47.105: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_base_ruru-0.unity3d, 90118101
2020-05-24 19:54:47.115: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_base_ruru-1.unity3d, 7084433
2020-05-24 19:54:47.116: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_naxa_ruru-0.unity3d, 6088759
2020-05-24 19:54:47.117: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_loea_ruru-0.unity3d, 6137021
2020-05-24 19:54:47.119: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_kara_ruru-0.unity3d, 8020528
2020-05-24 19:54:47.120: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_icca_ruru-0.unity3d, 12596328
2020-05-24 19:54:47.121: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_bota_ruru-0.unity3d, 25259688
2020-05-24 19:54:47.124: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_brma_ruru-0.unity3d, 12174531
2020-05-24 19:54:47.126: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_drga_ruru-0.unity3d, 35004949
2020-05-24 19:54:47.130: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundotherminion_base_ruru-1.unity3d, 78344857
2020-05-24 19:54:47.143: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/playsounds_base_ruru-0.unity3d, 53850248
2020-05-24 19:54:47.150: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_naxa_brma_loea_ruru-0.unity3d, 271979
2020-05-24 19:54:47.150: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_brma_loea_ruru-0.unity3d, 41064
2020-05-24 19:54:47.151: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_icca_loea_ruru-0.unity3d, 779320
2020-05-24 19:54:47.151: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_icca_kara_ruru-0.unity3d, 110686
2020-05-24 19:54:47.152: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_loota_ruru-0.unity3d, 12264505
2020-05-24 19:54:47.154: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundotherminion_loota_ruru-0.unity3d, 41466
2020-05-24 19:54:47.154: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_gila_ruru-0.unity3d, 20735357
2020-05-24 19:54:47.157: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_trla_ruru-0.unity3d, 11132364
2020-05-24 19:54:47.159: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_dala_trla_ruru-0.unity3d, 35134
2020-05-24 19:54:47.159: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_dala_ruru-0.unity3d, 66637863
2020-05-24 19:54:47.168: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundmission_ulda_ruru-0.unity3d, 63811604
2020-05-24 19:54:47.174: [Downloader] Load AssetBundle - E:/games/Hearthstone/Data/win/soundotherminion_drga_ruru-0.unity3d, 274109
2020-05-24 19:54:48.014: GAME_SAVE_SUBKEY DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.

2020-05-24 19:54:48.014: GLOBAL DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.

2020-05-24 19:54:48.152: System Info:
2020-05-24 19:54:48.153: SystemInfo - Device Name: DESKTOP-EK2PKNS
2020-05-24 19:54:48.153: SystemInfo - Device Model: AB350M-DS3H (Gigabyte Technology Co., Ltd.)
2020-05-24 19:54:48.153: SystemInfo - OS: Windows 10  (10.0.0) 64bit
2020-05-24 19:54:48.154: SystemInfo - CPU Type: AMD Ryzen 3 2200G with Radeon Vega Graphics 
2020-05-24 19:54:48.154: SystemInfo - CPU Cores: 4
2020-05-24 19:54:48.154: SystemInfo - System Memory: 15308
2020-05-24 19:54:48.154: SystemInfo - Screen Resolution: 1680x1050
2020-05-24 19:54:48.155: SystemInfo - Screen DPI: 96
2020-05-24 19:54:48.155: SystemInfo - GPU ID: 26591
2020-05-24 19:54:48.155: SystemInfo - GPU Name: Radeon RX 570 Series
2020-05-24 19:54:48.156: SystemInfo - GPU Vendor: ATI
2020-05-24 19:54:48.156: SystemInfo - GPU Memory: 3072
2020-05-24 19:54:48.156: SystemInfo - GPU Shader Level: 50
2020-05-24 19:54:48.156: SystemInfo - GPU NPOT Support: Full
2020-05-24 19:54:48.157: SystemInfo - Graphics API (version): Direct3D 11.0 [level 11.1]
2020-05-24 19:54:48.157: SystemInfo - Graphics API (type): Direct3D11
2020-05-24 19:54:48.157: SystemInfo - Graphics Supported Render Target Count: 8
2020-05-24 19:54:48.157: SystemInfo - Graphics Supports 3D Textures: True
2020-05-24 19:54:48.158: SystemInfo - Graphics Supports Compute Shaders: True
2020-05-24 19:54:48.158: SystemInfo - Graphics Supports Image Effects: True
2020-05-24 19:54:48.158: SystemInfo - Graphics Supports Render To Cubemap: True
2020-05-24 19:54:48.158: SystemInfo - Graphics Supports Shadows: True
2020-05-24 19:54:48.159: SystemInfo - Graphics Supports Sparse Textures: True
2020-05-24 19:54:48.159: SystemInfo - Graphics RenderTextureFormat.ARGBHalf: True
2020-05-24 19:54:48.159: SystemInfo - Graphics Metal Support: False
2020-05-24 19:54:48.610: *** BattleNet version: Product = 17.2.0.0, Data = 17201
2020-05-24 19:54:49.424: [Services] [ServiceLocator]Cannot shut down service locator that hasn't been fully initialized.

2020-05-24 19:54:49.809: state.www.isDone
2020-05-24 19:54:50.830: state.www.isDone
 

при этом крашится хс

как фиксить?

Изменено 24 мая 2020 пользователем healms

[Klik-Klak]

Есть ноут, ryzen 3200u + vega 3 + 8 gb + ssd

В шош играть получется? 

 

[iSeal]

Кроме пристов в эту хуиту кто-то играет ваще? 

[Вася]

чо делать гайз, вчера все было норм

пробовал все танцы с бубном, описанные в статьях и видосах, пробовал запускать через впн - все хуйня

 

[Вася]

update 

решил трабл восстановлением системы

[Still+4]

короче при игре в вов в какой то момент бывает (не всегда!) начинается жесткий рассинхрон

при передвижении камеры всё нереально дёргает

такое ощущение что с частотой что-то

моник с g-sync, мб какой то конфликт идёт?

пытался какие-то танцы с бубном провернуть но ничего кроме ребута пк не помогает. в других играх такой проблемы не наблюдалось

есть пободное в колде, но там при заходе почему то разрешение всегда всратое. меняю разрешение под свой моник и всё норм.

[zdrijne]

Перенёс аккаунт в правовую юрисдикцию (России) с 1,5 литра раза 

 

Спасибо всем кто помогал, а именно: 

 

I am Game Master Llirdray

 

friendly neighborhood Game Master Lograldon

 

Game Master Ormdeldyn here

 

И девушке 'ç русскоязычной техподдержки с кодовым ником Лиадиарта (хотя она мне не представилась)

 

nu i mne za to 4to harawo znay angliyski

 

🇬🇧

[Banananinja]

 

 

  Klik-Klak написал 10.07.2020 в 15:12:

Есть ноут, ryzen 3200u + vega 3 + 8 gb + ssd

В шош играть получется? 

 

получится. если не получится настройки видео на минимум, сначала непривычно но типа по хардкору играешь (я на мощном компе играю с минималками и в доту тоже)

Изменено 22 декабря 2021 пользователем Banananinja

[hoop4uk]

Мужики (и не только) подскажите как грамотно "переехать" в тот же Казахстан, а то че-то все плохо, а поиграть хочется