Amazon Халява

Initial Question: Faced with a problem with the issuance of my promotional credit. Months ago, I invited friends via for a mobile application They made the physical purchase on your site for more than 10$ and got their reward 5$ It took a very long time, in turn, I can not understand where is my reward for their invitation?

12:18 PM PST Gabriela Nelson: Hi Rajan
12:18 PM PST Rajan(Amazon): Hello Gabriela , my name is Rajan. I'm here to help you today.
12:19 PM PST Gabriela Nelson: Can you help me with this, my friends told that support can help
I invited a lot of my friends, and none of them gave me the promotional credit
but all of them recieved 5$
I dont know what is that issue
12:19 PM PST Rajan: I understand your concern that you didn't get promo credit yet .
12:20 PM PST Gabriela Nelson: so what's wrong
One of them didnt recieve credit too, and he wrote to support, and they ask him for my email, and everything worked out, he recieved the credit and told me that i can write to support too
12:20 PM PST Rajan: Are you referring about that promo which will you get from shopping app invitation ?
12:21 PM PST Gabriela Nelson: yeap
12:21 PM PST Rajan: Okay
Let me connect you to our concerned team,They will assist you better with this .
12:22 PM PST Gabriela Nelson: Arun, hello
12:22 PM PST Arun(Amazon): Hello, my name is Arun. Please give me a moment to review the previous correspondence.
12:22 PM PST Gabriela Nelson: Ok
12:24 PM PST Arun: Thanks for waiting. I checked that you are asking about your app invitation credit.
I'm very sorry for the inconvenience you experienced in this case.
12:24 PM PST Gabriela Nelson: right
12:24 PM PST Arun: Please allow me 1 - 2 minutes while I am working on your concern.
12:27 PM PST Arun: Thanks for waiting.
12:28 PM PST Arun: Could you please help me with the registered email address of your friends?
12:28 PM PST Gabriela Nelson: And???
crystal_w2335@yahoo.com
shixuyue0129@gmail.com
gcfreeman4856@q.com
liliamorraz@yahoo.com
keith74118@gmail.com
lauderback1@juno.com
nickgeeker1@gmail.com
knightsrule_98@yahoo.com
12:29 PM PST Gabriela Nelson: if you will check, check all of them
12:31 PM PST Arun: Thanks for the information, please allow me few moments while I am working on this.
12:31 PM PST Gabriela Nelson: kk
12:34 PM PST Arun: Thanks for waiting.
12:36 PM PST Arun: I have checked this for you and forwarded your concerned to our specialist team with all registered email address and asked them to issue
12:36 PM PST Gabriela Nelson: and
12:36 PM PST Arun: Promo on the priority
12:36 PM PST Gabriela Nelson: so will i recieve?
credit
12:37 PM PST Gabriela Nelson: 8 x 5$
12:37 PM PST Arun: I request you please wait for 3-4 business days and our specialist team will get back to you via email with resolution.
12:37 PM PST Gabriela Nelson: why you cant do this now?
check emails
12:40 PM PST Arun: Because I am not authorized do this and try to understand my limitations, I love to do it I have some limitations. I make sure that our specialist team will help you and get back to you with resolution within 3-4 business days. I request you please till time.
12:40 PM PST Gabriela Nelson: if I point address you betray me credit? adress of those friends
One of them didnt recieve credit too, and he wrote to support, and they ask him for my email, and everything worked out, he recieved the credit and told me that i can write to support too
12:41 PM PST Arun: You need not to worry, we will definitely help you with this. But we have to work as per policy and I will make sure that you will get your credit asap.
12:42 PM PST Gabriela Nelson: could you give at least credit for one friend if you checked
12:44 PM PST Arun: I am sorry Gabriela, as I have informed you earlier that I am not authorized to do this, please try to understand my limitations. Kindly wait till 3-4 business days and we will definitely do the needful.
12:44 PM PST Gabriela Nelson: can you reconnect to customer that dont have limitations or something?
12:47 PM PST Gabriela Nelson: becouse i read the terms and conditions, and everything is ok
12:47 PM PST Arun: Let me check with my supervisor.
12:48 PM PST Gabriela Nelson: they bought physical goods, they entered the referal code
12:48 PM PST Arun: Thanks for waiting.
12:50 PM PST Arun: I have checked with my supervisor and no one is authorized to issue you promo before the specialist team investigate the issue. I assure you that your issue will be resolved on priority and you can give this chat as proof.
12:51 PM PST Gabriela Nelson: so what specialist does that you cant?
12:53 PM PST Arun: They will track that why did you not receive the promotions because they have the rights of doing so, once the error will rectify you will be notified for the same.
12:54 PM PST Gabriela Nelson: This is the popular issue?
Right now?
12:56 PM PST Arun: This is not the popular issue however we are do getting contact regarding this.
12:57 PM PST Gabriela Nelson: And soon you'll have rights to give the credit, couse my friend recieved it from support?
01:00 PM PST Arun: This will take a few moments to research. I'll be back with you shortly.
01:07 PM PST Arun: Thank you so much for waiting.
01:08 PM PST Arun: Gabriela, I'd like to tell you that your issue has been forwarded to our team and they will locate the exact error; and once the error will be rectified then you will receive a confirmation .
01:09 PM PST Gabriela Nelson: ok